1. Delivery time and payment method.

What is the shipping time and what are the shipping costs?

The estimated delivery time for all of Mexico is 1 to 7 business days.

Shipping costs: from $109.00 MXN, depending on the product's weight/volume

During peak seasons such as Buen Fin, Hot Sale, etc., our delivery times may be affected, and the delivery period for your shipment could be extended to 7 to 10 days during these dates. We appreciate your understanding.

What payment methods are available?

• Mercado Pago 3 and 6 interest-free installments available *conditions apply
• Credit Card (VISA, MasterCard, American Express) - 
• Debit Card.
• Mercado Crédito.
• Cash (OXXO, 7Eleven).
• Bank transfer.
• Aplazo (pay in installments without a card)

2. Orders.

How can I track my order?

Once your order leaves our warehouse, the courier company will send you your tracking number so you can track your delivery. Go to https://articulos-militares.com/pages/rastrear-pedido and enter your tracking number.

How long does it take to receive the tracking number?

Within 24 to 72 business hours, you will receive an email with your tracking number.

Tracking error.

Occasionally, your order may have left the warehouse, but it is not yet reflected by our transport provider. Please wait a few hours and try tracking again.

I have problems with my order.

At Residen Evil Militaría, we want to know if you have had any problems with your order. If you have received something by mistake, a duplicate order, late delivery, or anything else, please contact us on our contact page.

3. Exchanges and returns.

How can I change my order?

You have 24 hours from the confirmation of your order to make changes or modifications, which you can do by writing to us on our contact page.

How can I request a return?

Go to our page to start the return process, where we will indicate the steps to complete this process and exercise your right of withdrawal.

What is the refund process?

Refunds are made via the original payment method whenever possible.

4. Cancellations.

How can I cancel my order?

Once you place your order, you have 24 hours to request cancellation through our contact page. After this period, it cannot be canceled.

5. Promotions.

To learn about the conditions of our promotions, visit our T&C section Promotions.

How do raffles and promotions work?

Commercial raffles and prizes distributed through our social networks are exempt from commercial value and, therefore, from warranty; if a defect is detected upon receipt, notify us as soon as possible via the contact form. Exchanges and returns are not accepted.

For more information on how to make a return, visit our Returns and FAQ section. Shipments are made in accordance with the measures imposed by health authorities.

6. Contact.

Contact PayPal and MercadoPago.

You want to open a PayPal account, change your account password, if a payment failed through your account, you want to check the status of a transaction, or anything else related to that platform. Residen Militaría does not have access to your PayPal or MercadoPago account.

I want to be a Residen Evil Militaría distributor.

If you are interested in being an authorized distributor of Residen Evil Militaría, you should contact us on our contact page.

Does Residen Evil Militaría make donations?

Residen Evil Militaría sends products for good causes; please contact us on our contact page to see how we can collaborate.

I want to work at Residen Evil Militaría.

If you want to work with us, you can send us your CV; please contact us on our contact page.

If you have additional questions, you can write to us directly through our contact page. We will gladly attend to your request.

*PayPal payment is suspended from January 2022 until further notice